Zoe qualified from Cambridge Vet school, UK in 2003 and has been an RCVS and European recognised specialist in small animal internal medicine since 2011. She has worked in general, referral, charity and veterinary teaching hospitals. In 2016, she completed a PhD at the Centre for Evidence-based Veterinary Medicine (CEVM), Nottingham, UK which explored how vets and owners make decisions about dogs with osteoarthritis. Subsequent post-doctoral research at the CEVM explored vet and owner perspectives about dog and cat vaccination consultations, leading to the first Delphi guidelines on optimising preventive healthcare consultations. In parallel, she was a member of the WSAVA Continuing Education committee from 2011-2018, holding the position as Chair for the last two years. She currently combines clinical work at the Peoples’ Dispensary for Sick Animals, a UK veterinary charity hospital, with wide ranging consultancy work. She edits the “What Is Your Client Thinking?” column in the Veterinary Record, and is a member of the RCVS Ethical Review Panel.